• Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

  ---

• If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. The United States Postal Office has internal methods of tracking your package.

  ---

• A confirmation of your order will be provided to you as well as an order number once you have provided us with all of your proper billing information. THE SHIPPING AND BILLING ADDRESSES MUST BE THE SAME. You will have the option of printing it out for your records. We will also have record of when it is that your order is received by you.

  ---

•  ALL INTERNATIONAL ORDERS  will be sent via USPS PRIORITY INTERNATIONAL MAIL (* This does not include any time that your country's Customs office may hold the package which happens very frequently). Please contact us if you have any specific requirements so that we can try our best to be accommodative to your particular needs.

  If you have not received your package after approximately 20 business days, check with your country's Customs office to track it down. There is nothing we can do to speed up this process! 

  ---

• If your order can fit within an envelope, your S&H will be $18.95, if it requires to be shipped within a box, the S&H will be approximately $7.00 more (when ordering less than 1 lb) - which may or may not be reflected upon checkout due to the shipping system not being able to distinguish between them. Please do not ask us to claim less than the actual sale amount.

  ---

• For a description of the package contents on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or other incorrect description.

  ---

• We do not ship to Italy due to consistent rejection of packages by Italian Customs.

  ---

• We no longer offer UPS Canada Standard Ground because Canadian customers are charged large brokerage fees for Ground service. Brokerage fees are waived for USPS international delivery. So with the elimination of the brokerage fee and the large discount we offer off of standard rates, you will receive your package in less time for the same amount of money.

  ---

• All prices are listed in US currency. If you want to determine how much that is equivalent to in your country's currency, you can use our Currency Converter.

  ---

• We reserve the right to decline an order for any reason.

NOTICE: There may be a problem if you send us an e-mail, and you do not hear back from us either through an automatic confirmation of placing your order, nor recieving a tracking number. If this happens, then there is a good possibility that there may be a problem with your email address. We have received many email messages that we reply to, but - for some reason, the message can not make it through. We have no other way way to contact you, nor do we know that our reply has not reached you. Therefore, please make sure your email delivery is working properly and that you have given us a correct email address before complaining that we are not replying. In any case where you do not hear back from us, please call us at 817.421.0309.

Thank you for being a satisfied QFAC customer - and we look forward to being your #1 wellness and fitness shopping resource!